Privacy and Cookies Policy
Privacy Policy
Sol PV Group Limited is committed to protecting the privacy of your personal information. Our company is registered with the Information Commissioners Office (ICO), in order to make transparent our data handling practices, and complies with the General Data Protection Regulations (GDPR) effective from May 2018.
Handling information responsibly isn’t just the right thing to do – it’s also good for business. By managing personal data carefully, we can strengthen our reputation, build trust with both customers and employees, and make sure information stays accurate, relevant, and secure – saving everyone time and money.
As an organisation, we act as a Data Controller. This means we hold and process information about real people, and we have an important responsibility to follow strict rules about how that information is collected, used, and protected.
Lawful Basis for Processing
We take your privacy seriously, and we only use personal data when we have a clear, lawful reason to do so. In other words, we must be able to show that any data we process is genuinely needed to provide our products and services. There are six lawful bases for processing data, but our organisation relies on the following:
Contract – Sometimes we need to process your information to meet our obligations to you. For example, this might include preparing a quotation, acting as a credit intermediary for a finance agreement, or providing a warranty. In these cases, processing is necessary to deliver on our contract with you.
Legal Obligation – We may also process information when required by law. A common example is complying with health and safety regulations.
Legitimate Interests – In some situations, processing your data is essential for the day-to-day running of our business, such as creating a finance plan through a lender or carrying out a Customer Survey Report.
Consent – If you’d like to hear from us about other products or services we offer, we’ll always ask you to actively opt in.
We never process any special category data (such as information about your health, race, or religion).
Privacy Policy
Collecting Information – Your Consent
We only collect personal information if you choose to share it with us. By providing your details, we’ll assume you’ve read this Privacy Notice and are happy for us to use your information in the ways described here and at the point you share it.
If you later change your mind and don’t want us to use your information for certain purposes, just let us know in writing at the address shown – we’ll respect your wishes.
What Information We Collect
We may collect and process:
- Details you provide when buying our products or services
- Information you give us by filling in forms
- Correspondence with our Sales or Customer Relations teams
- Details you provide during recruitment
- Information you share when registering for alerts
- Social media interactions with us
- Statistical data about how you browse our website, including information used to help process job applications
Sometimes, we may need certain personal details to provide our services to you. You confirm that any information you give is accurate and truthful.
We only ask for information that’s necessary and reasonable to deliver or improve our services. We won’t ask for anything extra that isn’t relevant or needed.
Why We Collect Your Information
When we work with you, we may need to collect certain personal details such as your name, date of birth, address, contact information (including email and phone number), payment details (where applicable), and other information needed to provide our products and services.
We use this information carefully and only for legitimate purposes. Your personal data may be used by us, our employees, contractors, or agents to:
- Confirm your identity when we speak or correspond with you
- Check your eligibility for our products or services
- Meet our legal and regulatory obligations
- Arrange, communicate about, and deliver the services or products you’ve requested
- Administer any warranties, maintenance plans, or guarantees
- Detect and prevent fraud, loss, or other criminal activity
- Carry out credit checks where necessary
- Conduct market research to improve our services and products
- Contact you (according to your communication preferences) by post, phone, email, SMS, or other electronic means about products, services, promotions, or offers that may interest you
- Keep important legal records relating to work we’ve done for you, such as:
- Warranty, maintenance, or guarantee details
- Information needed for health and safety notices, product recalls, or modifications
- Records required by industry bodies
- Advice or guidance we’ve provided to you
In some cases, if we sell or buy a business or its assets, we may share personal information with the relevant buyer or seller. If our business or substantially all of its assets are acquired by another company, your personal information may be transferred as part of that process.
Finally, we may also share your personal information if we are legally required to do so, need to enforce an agreement we have with you, or need to protect the rights, property, or safety of our customers, employees, or others.
Who We Share Your Personal Information With
Sometimes we need to share your personal information with trusted third parties to provide our services or meet our legal obligations. These may include:
- Our Principal
- The Financial Conduct Authority (FCA)
- Finance lenders – if you’re applying for finance through us as a credit intermediary
- Finance credit brokers
- Credit reference agencies – who may check your details against public or private databases
- Fraud prevention agencies – to help protect you and us from financial crime
This information may come from your interactions with us or from the way your finance application or loan is managed.
We may also share your information with:
- Third-party service providers who work on our behalf
- Our agents who help deliver our services
- Law enforcement authorities (including the police) when required to meet legal or regulatory obligations
We only share your information where it’s necessary, and always with organisations we trust to handle it responsibly.
Access to Your Information
Under GDPR, you have the right to know what personal information we hold about you. You can:
- Ask for a copy of the information we hold about you
- Request corrections if any of that information is inaccurate
We won’t normally charge a fee for these requests. If a request is excessive or unreasonable, a fee may apply — but we’ll let you know about this upfront.
You can request a copy of your information by writing to us at the address shown.
Transferring Information Abroad
We will never transfer your personal information outside the EU without your consent.
Updates to This Privacy Notice
From time to time, we may update this Privacy Notice to reflect feedback from our customers or changes in our business. Any updates will be posted on this page so you can always see the latest version.
Breach Notification
Our business has effective measures in place to detect and respond quickly to any personal data breach. If your information is ever affected, we’ll take immediate action and keep you informed in line with GDPR requirements.
Dealing with Data Protection Complaints
We take your privacy seriously and always aim to meet our obligations under the General Data Protection Regulation (GDPR). If you have any questions or concerns about how we handle your personal information — including your right to access the data we hold about you — please contact Daniel Cawdron, our Data Protection Officer (DPO), who is responsible for ensuring we stay compliant.
If you believe we hold inaccurate information about you, please write to us at the address shown. Include any evidence showing what the correct information should be and keep copies of your correspondence. We’ll aim to resolve this quickly — typically within 28 days.
If your information hasn’t been corrected after this period, you have two options:
- Raise the complaint directly with our director, who will review and process your complaint.
- Contact the Information Commissioner’s Office (ICO) — the UK’s independent regulator for data protection. You can reach them on 0303 123 1113 or visit www.ico.org.uk.
We’re here to help
We’re committed to resolving any issues quickly, fairly, and with care. If something isn’t right, we’ll do everything we can to put it right.
Keeping your information secure
Your privacy matters to us. To prevent unauthorised access or disclosure, we’ve put in place strong physical, electronic, and managerial safeguards to keep the information we collect online safe and secure.
Protecting our forms from spam
We use Google reCAPTCHA to keep our online forms protected from spam and abuse. Google’s Privacy Policy and Terms of Service apply when reCAPTCHA is used.
How we use cookies
Cookies are small files stored on your computer that help websites work better for you. With your permission, they allow us to:
- Analyse website traffic and see which pages are most useful
- Understand your preferences so we can improve your experience
We only use cookies for statistical analysis, and any data collected is quickly removed from our systems. Cookies never give us access to your computer or any personal information you haven’t chosen to share.
You can choose to accept or decline cookies. Most browsers accept them automatically, but you can change your settings if you prefer not to — just keep in mind this may limit how well the website works for you.
Links to other websites
Sometimes our website includes links to other sites we think you may find useful. Please remember that once you leave our website, we don’t control how other sites handle your data. We recommend checking the privacy notice of any site you visit to make sure you’re comfortable with their practices.